Winb Terms & Conditions — Please Read Before Using the Platform

In this document, "Winb", "we", and "our" refer to the Winb online gaming platform. "Member", "you", and "user" refer to any individual registered on or using the Winb platform. "Platform" refers to Winb's website, mobile app, and all associated services.

By using the Winb platform, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you disagree with any provision, please refrain from using the Winb platform.

The following requirements must be met to open an account with Winb:

• You must be at least 18 (eighteen) years of age to register.
• Each individual may open only one account. Any attempt to create multiple accounts will result in all accounts being closed.
• Providing your full name, mobile number, and all other required details during registration is mandatory.
• Winb may request a copy of your national ID or passport for KYC (Know Your Customer) verification.
• Members are solely responsible for keeping their account password confidential.

After account creation, Winb will send a verification code. The account will not be fully activated until the code is successfully verified.

All financial transactions on Winb are conducted in accordance with the following rules:

• The minimum deposit amount is BDT 200 (two hundred).
• The minimum withdrawal amount is BDT 200 (two hundred).
• All deposits and withdrawals are completely free — no hidden charges.
• KYC verification is mandatory before withdrawal requests are processed.
• Withdrawals can only be made to a payment method registered in your own name.
• If a suspicious transaction is detected, Winb reserves the right to place a temporary hold for investigation.

Withdrawal requests are typically processed within 30 minutes to 24 hours. For urgent matters, please contact support.

Winb offers a variety of bonuses and promotions. Each bonus is subject to specific terms and conditions:

• The welcome bonus is available to new members once only.
• The wagering requirement for each bonus is clearly stated in the respective bonus details.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Attempting to claim the same bonus across multiple accounts will result in all accounts being closed.
• Winb reserves the right to modify or cancel any promotion at any time.
• Bonuses are generally valid for 7 days — specific offer terms apply.

All games on Winb are developed by internationally licensed software providers. Every game outcome is determined by Random Number Generator (RNG) technology, which is regularly audited by independent third parties.

• Game outcomes are not predetermined — every result is entirely random.
• The RTP (Return to Player) rate for each game can be found on its individual game information page.
• If a game is cancelled due to a technical error, the wager will be refunded.
• If a game is interrupted due to network issues, it will resume from the last saved state.

The following activities are strictly prohibited on the Winb platform:

• Using automated bots, scripts, or software to play games.
• Attempting unauthorized access to another member's account.
• Any form of money laundering or illegal fund transfer.
• Attempting to interfere with or hack the platform's security systems.
• Claiming bonus benefits through multiple accounts.
• Harassment of or inappropriate conduct toward other members.
• Exploiting any bug or vulnerability in the platform.

Winb believes gaming should be a source of enjoyment — never a cause of distress. That is why we take responsible gaming practices very seriously.

• Gaming by individuals under 18 is strictly prohibited on the Winb platform.
• Members can set their own deposit limits, time limits, and betting limits at any time.
• The self-exclusion feature allows you to temporarily or permanently deactivate your account.
• If signs of problem gambling appear, the Winb support team is available to help.

Winb handles your personal information with the utmost respect and care.

• Information provided at registration is used solely for account management and KYC verification.
• Winb never sells or shares your information with third parties.
• All data is secured with 256-bit SSL encryption.
• Winb may be required to disclose information to relevant authorities when legally obligated to do so.

For more details, please visit our Privacy Policy View the page.

Winb reserves the right to close accounts under the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Registering with false or incomplete information.
• Involvement in fraudulent or illegal activities.
• Account has been inactive for an extended period (24 months).

Members may request account closure at any time through Winb Support. An opportunity to withdraw any valid balance will be provided before the account is closed.

Winb acknowledges limited liability in the following areas:

• Game sessions interrupted due to loss of internet connection or server maintenance.
• Delays caused by third-party payment gateways.
• Service disruption caused by unexpected technical errors.

However, Winb always endeavors to compensate members in such situations — through bonus credits or bet refunds.

If you have a dispute or complaint regarding Winb, please follow the steps below:

• Step One: Submit your complaint directly via Winb's live chat or email. Most issues are resolved within 24 hours.
• Step Two: If the matter is not resolved at Step One, please submit a formal complaint. Winb will provide a written response within 7 business days.
• Step Three: If no agreement is reached between both parties, resolution through an independent mediator is available.

Winb is committed to handling every complaint honestly and fairly.

Winb reserves the right to amend, add to, or remove any part of these Terms and Conditions at any time. In the event of changes:

• Members will be notified by email or via the platform prior to any significant changes.
• Updated terms take effect 7 days after publication.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• The date of the most recent update can be found at the top of this page.

For any further questions regarding these Terms and Conditions, please contact our FAQ Page View or contact support directly.