Winb Privacy Policy — How Your Data Is Collected, Used & Protected

Welcome to Winb's Privacy Policy. This policy explains what information Winb collects about you, how it is used, who it may be shared with, and what your rights are.

This Privacy Policy applies to all Winb services — including the website, mobile app, live chat support, and email communications. By using the Winb platform, you consent to this policy.

Winb collects two types of information: data you provide directly, and data collected automatically while you use the platform.

Winb collects your information in the following ways:

• Directly from you: At registration, during KYC verification, when contacting support, or when participating in promotions.
• Automatically Collected: Through cookies, log files, and tracking technologies during your use of the platform.
• From payment providers: Limited data received from bKash, Nagad, and similar providers solely for transaction verification.
• From identity verification agencies: To verify your identity as part of the KYC process.

Winb uses the data it collects only for specific purposes:

• To create, verify, and manage your account.
• To process deposits and withdrawals.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To deliver personalised offers and promotions based on your preferences (with your consent).
• To improve the security and performance of the platform.
• To monitor responsible gaming practices and provide support where needed.
• To comply with legal obligations.

Winb may share certain information in the following limited circumstances:

• Payment Processors: Minimum necessary data shared with bKash, Nagad, and similar providers to process transactions.
• Technology Partners: Game software providers bound by strict confidentiality agreements.
• Law Enforcement: Only upon a valid court order or legally binding obligation.
• Identity Verification Agency: Solely for identity verification purposes during the KYC process.

Outside of these circumstances, Winb does not share your data with any third party. All partners are bound by strict data protection agreements.

Winb does not retain any data longer than necessary. Retention periods depend on the type of information:

• Active Account Information: For as long as the account remains active.
• Financial transaction records: Up to 5 years for legal compliance purposes.
• KYC Documents: Up to 3 years after account closure.
• Support Conversations: Up to 2 years after last contact.
• Log Files & Technical Data: Up to 12 months maximum.

Upon a deletion request, Winb permanently removes any data it is not legally required to retain within 30 days.

Winb uses cookies and similar tracking technologies. Cookies are small files stored in your browser that help improve Winb's services.

• Essential Cookies: Required for login sessions and security. Disabling these may cause the site to function incorrectly.
• Functional Cookies: Remembers your preferences and language settings.
• Analytics Cookies: To understand which pages are most visited — completely anonymously.

As a Winb member, you have the following rights over your own data:

Winb is strictly prohibited for anyone under 18. We never knowingly collect data from minors.

• Age verification is mandatory at the time of registration.
• Any account identified as belonging to a minor will be suspended immediately.
• If you believe your child is using Winb, please contact our support team immediately.

Winb uses multiple layers of security technology to keep your data safe:

• 256-bit SSL/TLS encryption applied to all data transfers.
• Data at rest is also stored on encrypted servers.
• Two-factor authentication (2FA) available.
• Automated system for detecting unusual login activity.
• Regular third-party security audits.
• Strict data access controls for all staff.

That said, no technology is ever 100% secure. In the event of a security breach, Winb will notify you promptly in accordance with applicable law.

Winb may update this Privacy Policy from time to time. For any significant changes:

• A notification will be sent to your registered email or upon logging into your account.
• You will be given at least 7 days' notice before any changes take effect.
• The date of the most recent update will be shown at the top of this page.

Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any questions, concerns, or requests regarding the Privacy Policy, please contact Winb's Data Protection Team:

For more information, please visit our Terms & Conditions and Responsible Gaming Also see this page.